Share this Job

Customer Success Representative

Date: Nov 16, 2020

Location: Columbus, OH, US, 43202

Company: American Chemical Society

CAS uses intuitive technology, unparalleled scientific content and unmatched human expertise to help companies create groundbreaking innovations that benefit the world. As the scientific information solutions division of the American Chemical Society, CAS manages the largest curated reservoir of scientific knowledge, and for 114 years, has helped innovators mine, assess and apply that information to keep businesses thriving. The CAS team is global, diverse, endlessly curious and strives to make scientific insights accessible to innovators worldwide.

Position Summary

CAS is currently seeking a Customer Success Representative in our Sales department. This position will be located in our headquarters in Columbus, Ohio.


Bachelor’s Degree in Science related fields, business, communications or other related disciplines

1 - 2 years of work experience in customer service or sales related experience

Strong desire to be in technology/solution sales

Excellent written/verbal communication skills

Ability to multi-task, prioritize, and manage time effectively

Experience navigating LinkedIn, social media and other prospecting tools

Experience with CRM and opportunity management systems, preferably, and other virtual selling tools such as GoToMeeting, Web-Ex and other comparable tools a plus



Manages an assigned book of business through outbound calls, email communications, and web demonstrations, as well as manage inbound phone calls and email inquiries with the expectation of creating, advancing, and closing revenue opportunities within an assigned territory.

Must be able to effectively identify, communicate and work through customer problems, issues and opportunities.

Anticipates and drives growth of additional services and coverage levels by conducting thorough needs assessments and matches these needs to the appropriate solutions. 

Cultivates relationships with the most senior buyer in the client organization as well as with day-to-day client representatives and buyers.

Follows the established sales process and consistently utilizes the CRM to document prospect interaction, ensuring efficient lead management.

Monitor customer dashboards, identify risks and take action where necessary to ensure optimal customer experience and product usage

Create and document user success stories and communicate these to buyers.

Understands the importance of timely follow up with customers, managers and staff making communication a top priority.

Develop and maintain daily plans to maximize selling time, including pre-call planning, adhering to metrics and customized scripts based on opportunity type.



CAS offers a competitive salary and comprehensive benefits package, including a generous vacation plan, medical, dental, vision insurance plans, and employee savings and retirement plans.  Candidates for this position must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.  EEO/Minority/Female/Disabled/Veteran

Nearest Major Market: Columbus

Job Segment: CRM, Technology