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Scientific Information Research Specialist

Date: Apr 22, 2021

Location: Columbus, OH, US, 43202

Company: American Chemical Society

CAS uses intuitive technology, unparalleled scientific content and unmatched human expertise to help companies create groundbreaking innovations that benefit the world. As the scientific information solutions division of the American Chemical Society, CAS manages the largest curated reservoir of scientific knowledge, and for 111 years, has helped innovators mine, assess and apply that information to keep businesses thriving. The CAS team is global, diverse, endlessly curious and strives to make scientific insights accessible to innovators worldwide.


CAS is currently seeking a Scientific Information Research Specialist. This position will be based in our headquarters in Columbus, OH.


Position Summary:

CAS, the world’s premier science and technical information provider, is looking for creative-minded problem solvers. We seek driven information professionals to apply their talents as “Scientists Helping Scientists” at the CAS Customer Center. This is beyond support; we are scientists serving scientists. Biochemistry; Chemistry; Materials; Patents; Genomics; Pharma; Medical Research; Formulations; Life Sciences; Oncology etc; we support them all. Our products power the world’s big discoveries and protect intellectual property. We are the gold standard in science and information strategy assistance; if you’re looking for a great career, your ideal solution may be joining the brain trust at CAS.

This position is primarily responsible for assisting CAS customers who contact the CAS Customer Center with questions regarding search strategy, command language, file content or how to use any of our CAS products. Success in this position requires the ability to interface on customers behalf with multiple other areas inside CAS and occasionally ACS and FIZ. Secondarily, the position promotes the features and value of CAS products and services and will be part of a training initiative to educate CAS employees. Finally, the position serves as an internal resource for customer feedback, pattern detection, market trends and ideas for improving CAS products and services.


  • Bachelor of Science or equivalent experience. Chemistry or Biochemistry is preferred.
  • Advanced degree or area of specialization a plus
  • Proficiency with chemical formulas, nomenclature, and chemical structures required
  • Experience with searching CAS products, CAS databases, and knowledge of CAS internal policies and practices a plus
  • A familiarity of CAS products, product features, and indexing policies a plus
  • Strong communications skills; written, oral, and presentation skills required
  • Attention to detail and adherence to process
  • Laboratory experience a plus
  • Logic and advanced problem-solving skills
  • Professional, confident, discreet written and verbal communication skills
  • Proficiency in Microsoft Office software
  • Ability to explain complex topics and give presentations of the same
  • Ability to problem solve and multitask in a collaborative call center environment
  • Must be able to work rotating shifts between hours of 7:30am-6:00pm


CAS offers a competitive salary and comprehensive benefits package, including a generous vacation plan, medical, dental, vision insurance plans, and employee savings and retirement plans. Candidates for this position must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future. EEO/Minority/Female/Disabled/Veteran.

Nearest Major Market: Columbus

Job Segment: Chemistry, Biochemistry, Laboratory, Science, Research