Product Engineer

CAS uses intuitive technology, unparalleled scientific content and unmatched human expertise to help companies create groundbreaking innovations that benefit the world. As the scientific information solutions division of the American Chemical Society, CAS manages the largest curated reservoir of scientific knowledge, and for 116 years, has helped innovators mine, assess and apply that information to keep businesses thriving. The CAS team is global, diverse, endlessly curious and strives to make scientific insights accessible to innovators worldwide.

CAS is currently seeking a Product Engineer. This position will be located in our headquarters in Columbus, Ohio.

Job Responsibilities:

• Capture and document voice of the customer that supports value-driven improvements around customer access and customer self-service tools for CAS products and services while aligning with organizational initiatives.
• Support feature discovery and development of feature requirements focused on improving the customer experience and increasing business value.
• Establish/track and communicate Roadmap for customer conversions to SSO (including process improvements) across multiple divisions and multiple levels of management.
• Assess customer interest, intake requests and set customer expectations for SSO.
• Perform SSO kickoff with customer and provide support through testing to implementation.
• Provide 2nd/3rd level technical support globally for all CAS Products and Services.
• Leverage Subject Matter Expertise across all CAS Products, Infrastructure, 3rd party tools.
• Triage/Identify issues or feedback reported and provide to Product Management.
• Assist in migrating customers to newer platforms and managing the customer experience.
• Participate and provide feedback for user acceptance testing.
• Leverage tools to proactively ensure customers are achieving a good CX product experience.

Job Qualifications:

• BA/BS degree or equivalent combination of education, certifications, and experience in areas of related discipline, such as customer experience, technology, quality assurance, product management or similar. Minimum of 5 or more years of relevant experience.
• Excellent communication, negotiation, analytical, and organizational skills.
• Self-starter with strategic thinking, conceptual/analytical capabilities, detail-oriented problem-solving skills, and personal accountability; ability to place focus on business results with solid requirements and design skills.
• Effective communicator and facilitator as conducive to a high-performance organization; adept at influencing and achieving results using positive and collaborative methods.
• Proficient with building rapport and credibility as a strategic partner with business divisions, while working with colleagues and leaders at various levels within the organization.

• Excellent attention to detail with ability to manage multiple tasks and priorities.
• Extensive knowledge of CAS Products.

CAS offers a competitive salary and comprehensive benefits package, including a generous vacation plan, medical, dental, vision insurance plans, and employee savings and retirement plans. Candidates for this position must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future. EEO/Minority/Female/Disabled/Veteran