Technology Hardware Engineer

Date: Oct 15, 2021

Location: Columbus, OH, US, 43202

Company: American Chemical Society

CAS uses intuitive technology, unparalleled scientific content and unmatched human expertise to help companies create groundbreaking innovations that benefit the world. As the scientific information solutions division of the American Chemical Society, CAS manages the largest curated reservoir of scientific knowledge, and for 114 years, has helped innovators mine, assess and apply that information to keep businesses thriving. The CAS team is global, diverse, endlessly curious and strives to make scientific insights accessible to innovators worldwide.

 

CAS is currently seeking a Technology Hardware Engineer. This position will be located in our headquarters in Columbus, Ohio.

 

This individual will contribute their technical expertise, analytical talent and enthusiasm to our Data Center Hardware Team that ensures CAS’ enterprise hardware is planned, installed, and properly maintained throughout its lifecycle.  The primary focus is on managing enterprise-class compute servers and network devices in our Columbus data center but also extends to all other enterprise equipment and facilities, such as storage, racks, cabling, monitoring, power and HVAC. 

 

Qualifications:

  • Bachelor’s degree in Applied Engineering from an accredited college, or equivalent military experience. Tech certifications (CCNA, CompTIA, BICSI, ITIL, IAM, etc.) are pluses.
  • Demonstrates the knowledge, skills, and eagerness to correctly install, configure, upgrade, and remediate problems involving server hardware and other enterprise-class equipment (e.g., network, storage), facilities (e.g., cabling, HVAC, power), and related software tools. 
  • Proficient using Linux and Windows operating systems; Applies network fundamentals (e.g., L1/2/3, DNS, DHCP) and basic information security concepts.  Ability to create scripts in a shell language is highly desired.
  • Works effectively and safely in an enterprise data center environment, including while alone; Adheres to all safety protocols; Takes proper precautions to ensure work is performed safely; Recognizes when unsafe conditions may exist and takes appropriate actions; Uses and maintains tools of the trade properly;
  • Accepts personal accountability for the quality and timeliness of work requested and performed, and for delivering outstanding service to the team’s customers.  Experience applying ITIL service management concepts; Openly provides information at audience-appropriate level of detail when preparing plans, reports, and documentation;
  • Learns and applies established team practices; Champions consensus to adapt methods of work to fit new situations; Contributes to creating and meeting team objectives that help move the team toward accomplishing its mission in support of the company's overall mission
  • As an Essential On-site Worker, must be fully vaccinated against COVID19.

 

Additionally, pluses include:  

  • Enterprise-class server hardware repair, configuration, and firmware updates (e.g., Dell R-Series)
  • Structured and unstructured cabling
  • Work tracking, service management, and asset Management tools (e.g. iVanti, Cherwell, Jira)
  • Visio

 

Required Physical Abilities:

  • Must be able to lift and manipulate devices weighing up to 50 pounds un-aided, and use a pallet jack, hand truck, and/or powered rack lift to move heavier objects as necessary.
  • Must be able to perform work within underfloor plenums and within equipment racks, using a step stool or ladder as necessary.
  • Must be able to manipulate small, sensitive electronic and mechanical components

 

Duties:

  • Apply technical and professional expertise to all aspects of service delivery, support and management of enterprise data center hardware as required to support day-to-day operations; Contribute positively to the development and operation of Products and Services by participating as a data center hardware engineer to ensure that services meet delivery objectives. 
  • Apply technical and professional expertise to all aspects of service delivery, support and management of enterprise data center hardware as required to support day-to-day operations; Contribute positively to the development and operation of Products and Services by participating as a data center hardware engineer to ensure that services meet delivery objectives. 
  • Install, configure and maintain compute server hardware; Coordinate installation, upgrades, and maintenance activities with teammates and other stakeholders to minimize impact to business operations.  Diagnose and remediate a wide variety of hardware issues involving servers, networking, and other enterprise equipment and facilities.  Arrange for delivery of parts and service with outside vendors; Participate in identification and resolution of incidents, analyze and present solutions to problems; implement changes in a timely and accurate manner in accordance with change management policies.  
  • Develop a working knowledge of CAS’ applications, products and services, and their constituencies; Identify opportunities and recommend solutions to improve team effectiveness; Participate in Technology initiatives to address service issues; Keep abreast of technical aspects of the live environment; Attend seminars and other educational opportunities; Provide expert input to plans that involve the data center and its contents.
  • Perform physical asset management tasks related to hardware lifecycle; Review quotes and plans for hardware in the data center; May manage one or more vendor hardware support contracts;
  • Participate with teammates in 24x7x365 on-call support to service urgent hardware failures.

 

CAS offers a competitive salary and comprehensive benefits package, including a generous vacation plan, medical, dental, vision insurance plans, and employee savings and retirement plans.  Candidates for this position must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.  EEO/Minority/Female/Disabled/Veteran


Nearest Major Market: Columbus

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