Digital Web Analytics Manager

Date: Jan 28, 2023

Location: Washington, DC, US, 20036

Company: American Chemical Society

Division and Unit Overview


The mission of the ACS Communications Division is to provide news and ACS information and to communicate the vital role of chemical professionals and the chemical sciences in solving critical global challenges and improving everyday life. Its strategic objectives reflect the responsiveness of the Division in fulfilling the vision, mission, and values of ACS and meeting the needs of the changing chemical enterprise. Web Strategy & Operations serves our constituents by delivering and evolving powerful online channels as we strive to provide the best web experience in the world of chemistry.



Position Summary


The candidate will be responsible for providing expertise, direction, and operational support of ACS web analytics for our digital channels, including Chemical & Engineering News (, the ACS website (, and the ACS Network ( as well as Search and SEO functions.



Position Accountabilities


  1. Provide expertise and operational support of web analytics and SEO to track and optimize site usage, content consumption, and user loyalty. Help define, implement, and maintain standards for web analytics reporting, allowing the data to be reported, queried, filtered, and presented as needed.
  2. Collaborate with Society leadership and business stakeholders to develop dashboards and reports that provide actionable insights to help drive business performance.
  3. Provide input for strategic direction, growth, and evolution of the WSO web analytics program, ensuring that it aligns with global best practices, trends, and changes in product landscapes.
  4. Create mechanisms to encourage and support web analytics literacy among staff. Develop and facilitate training for users of ACS analytics platforms and build a repository of web analytics training materials.
  5. Troubleshoot and support issues involving our web analytics and tagging implementations.
  6. Provide access to analytics tools (e.g., Adobe Analytics, Google Analytics, Content Square, Verint ForeSee) for ACS staff, consultants, and vendors, as needed.
  7. Maintain awareness of the digital analytics field, trends, and product landscape. Evaluate the effectiveness of the analytics tools and practices periodically, seeking to propose changes, enhancements, or discontinuation.
  8. Participate in other projects as needed/assigned.



Education/Experience/Technological Knowledge


Bachelor’s degree in Marketing, Computer Science, Engineering, or other technical discipline, or equivalent experience required. Candidate must demonstrate knowledge of and/or a proven record of success in analytics projects that include Google Analytics and/or Adobe Analytics (minimum 3 years recent experience as a web analyst on the platform), experience with Adobe Launch or Google Tag Manager, knowledge of best practices for web analytics systems, analysis and reporting tools, campaign tracking experience, experience with SEO tools (e.g., Moz, Screaming Frog), familiarity with enterprise content management systems, and basic HTML/JavaScript skills. Other necessary skills include the ability to work independently and within a dynamic team environment; demonstrated interpersonal skills and teamwork; clear and concise written, verbal, and presentation skills. Cultural/global awareness and experience, as well as prior work experience within large, complex organizations is highly desirable.


This position will be primarily based in the Washington D.C. (or applicable) office. ACS employees work a hybrid work schedule, consisting of working onsite, three days per week. ACS employees are in the office on Tuesday and Wednesday with the third in-office day scheduled in consultation with the manager. While always welcome to work in the office, employees may work the other two days of the week from a location of their choice. New employees are immediately eligible for this hybrid work arrangement. ACS offers relocation assistance, if applicable.




Nearest Major Market: Washington DC

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