Program Manager - Delivery Services

Date: Jan 4, 2023

Location: Washington, DC, US, 20036

Company: American Chemical Society

Position Summary

The Program Manager – Delivery Solutions is responsible for managing substantial, complex organizational efforts to achieve key strategic objectives.  This program includes the content delivery platform for ACS Publications, which hosts 70+ scholarly journals, 1+ million journal articles, books, news and other content for the scholarly chemistry community.


The incumbent manages all program activities, including oversight of multiple key projects and operational activities, contracts and vendor management, budget, and communications to ensure that target outcomes are achieved. The Program Manager also produces key program-level deliverables that reflect the progress, expected outcomes of the program, and the tactical approach needed to complete the work. The incumbent works with executives, managers, staff, contractors and vendors throughout the Society to identify and manage program-level opportunities and risks and to ensure that the outcomes achieved by the program realize the full benefits for both the ACS Publications Division and the ACS as a whole.  


Primary Job Duties or Tasks: 

Duties may include all or part of the following:

  1. Leads staff and contractors from Publications and IT divisions to identify program-level objectives, deliverables, and milestones, to align project activities and dependencies with the program plan, and to apply the approach, resources, and techniques needed to ensure successful achievement of desired outcomes. Assure that project managers for the program meet the standards established for project management within the organization.
  2. Create for review a proposed budget for the program and all associated projects and activities and manages actual costs to comply with the approved budget.
  3. Works collaboratively with the Product Mangers, Platform Operations, Project Management and Quality Assurance to establish and manage staff-augmentation or consulting vendor relationships and associated contracts related to the program formation or execution.
  4. Supports strategic vendor relationships by analyzing contracts, scrutinizing invoices, coordinating processes and reporting deliverables.
  5. Establishes, facilitates, and executes program-level governance and processes, in collaboration with business, IT leadership and architects.
  6. Supports stakeholder analysis, risk analysis, change management and financial and contract management, and escalation practices.
  7. Produces and maintains standard program-level deliverables required by the ACS Publications PMO and unique artifacts needed to manage the specific demands of the program, including the program charter, roadmap, decision log, communication plan, risk register, and periodic reports.
  8. Contributes to the evolution and continuous improvement of PMO practices and standards by sharing suggestions and lessons learned with PMO staff and contractors and providing input and support to PMO-level initiatives.
  9. Performs other related duties as required or assigned.



Education/Experience/Technological Knowledge



Bachelor's degree with 15+ years experience, or advanced degree in project management or business administration with 10+ years experience. Program management experience is required, to include managing complex, large-scale strategic efforts consisting of diverse stakeholders, projects and technology platforms. PMP and/or PgMP certification preferred. Library or Publishing knowledge is preferred but not required.


Specialized experience/training/knowledge: 

  • Demonstrated ability to lead and manage complex, strategic efforts comprised of multiple projects, stakeholders, departments and technology platforms.
  • Outstanding written and oral communication skills, applied to all levels of the organization, including executives, managers, project managers, senior technical staff, vendors, contractors and administrative support.
  • Ability to develop budgets and actively manage costs associated with the program and the individual projects within the program.
  • Ability to establish contracts, relationships, and expectations with vendors selected to support the program.
  • Familiarity with the technologies and tools needed to manage program-level artifacts and communications (i.e. Confluence, Jira, SharePoint).
  • Ability to foster good working relationships with peers, vendors, staff, and executives.
  • Ability to travel as determined by program and project needs.





This position will be primarily based in the Washington D.C. (or applicable) office. ACS employees work a hybrid work schedule, consisting of working onsite, three days per week. ACS employees are in the office on Tuesday and Wednesday with the third in-office day scheduled in consultation with the manager. While always welcome to work in the office, employees may work the other two days of the week from a location of their choice. New employees are immediately eligible for this hybrid work arrangement. ACS offers relocation assistance, if applicable.




Nearest Major Market: Washington DC

Job Segment: Developer, Sharepoint, Quality Assurance, QA, Project Manager, Technology, Quality