Program Specialist, Volunteer Support

Date: Sep 11, 2022

Location: Washington, DC, US, 20036

Company: American Chemical Society

Program Specialist – BSA (DMES)

 

 

Division and Unit Overview

The American Chemical Society is a global leader in serving chemists, chemical engineers, and other allied professionals as their premier professional society; providing state-of-the-art chemical information; and advancing knowledge creation, scientific literacy, and the beneficial use of chemistry for humanity. The American Chemical Society pursues their mission by using the latest information technologies to enrich member interactions and communications with the public; optimizing the use of the Internet in all that it does; providing innovative, high-value programs and services to enhance individual professional development; and partnering with others for fast and efficient development of programs and services.  The Department of Meetings and Exposition Services provides meeting and abstract logistics and operation support for the ACS Spring and Fall annual meetings, regional meetings, and specialty meetings such as GC&E, Pacifichem, and ABCChem. This accounts for between 20-30 meeting annually, ranging in size from 150 – 15,000 attendees.

 

Position Summary

This position located in the Department of Meetings and Exposition Services, reporting to the Manager of Business Systems Administration, is responsible for providing support to society members to ensure that each national and regional meeting as well as the specialty conferences technical programs meet the needs of ACS regional meeting planners, ACS technical divisions and other technical meeting program planners. The incumbent will become expert working within the abstract collection and management system and be able to perform all programming tasks within the system on behalf of ACS volunteers. The incumbent will be a part of an inter-departmental the team that supports all aspects of meetings and events. 

 

The Program Specialist will:

  • Create, manage, and oversee the production timelines for society annual meetings.
  • Oversee the abstract collection and management for ACS national and regional meetings and specialty conferences.
  • Create and lead training for volunteer meeting planners.
  • Serve as a program administrator for volunteer meeting program planners by assisting them with organizing and managing their programs.
  • Ensure participants meet production deadlines and assists with finalizing their programs.
  • Ensure quality of published material utilizing program integrity checks.
  • Maintain oversight of professional services vendors and contractors.
  • Assist with the development and testing of member-facing applications that support the activities of the Division Meetings and Exposition Services.
  • Be available to travel a minimum of 4 weeks per year.
  • Serve as a member of the Business Systems Administration team and assist with other society-wide projects as needed.

 

Required Experience

Requires BA/BS degree or equivalent. Minimum of 3 years of experience with customer facing support and account management.  The position requires the ability to manage simultaneous projects for multiple stakeholders.  Demonstrated project management experience is a recommended.  Looking for a candidate that is skilled at managing clients and accounts, is adept at customer support and able to quickly learn and excel within multiple systems and data platforms.

 

 

This position will be primarily based in the Washington D.C. (or applicable) office. ACS employees work a hybrid work schedule, consisting of working onsite, three days per week. ACS employees are in the office on Tuesday and Wednesday with the third in-office day scheduled in consultation with the manager. While always welcome to work in the office, employees may work the other two days of the week from a location of their choice. New employees are immediately eligible for this hybrid work arrangement. ACS offers relocation assistance, if applicable.

 

 

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