Senior IT Product & Platform Operations Engineer

Date: Sep 19, 2022

Location: Washington, DC, US, 20036

Company: American Chemical Society

Founded in 1876, the American Chemical Society (ACS) is one of the world’s largest scientific organizations with memberships in 140 countries.  Our mission is to advance the broader chemistry enterprise and its practitioners.  Our vision is to improve people’s lives through the transforming power of chemistry.  The ACS Publications Division supports global researchers and scholars across 3,500 academic, corporate, and governmental institutions through 79 peer-reviewed journals, scientific programs, books, online courses, and the news magazine Chemical and Engineering News.  This includes 8,700+ publications by Chemistry Nobel Laureates.  With an annual revenue of over $200M, the ACS Publications Division is one of the two ACS Divisions serving the dual function of generating revenue for the Society’s programmatic activities and initiatives while also fulfilling the mission of advancing knowledge and innovation in the field of chemistry and the chemical enterprise.

 

The New Product Innovation (NPI) team within ACS Publications advances the ACS mission and enhances the impact of ACS Publications by ideating, conceptualizing, designing, developing, launching, supporting, and delivering to our customers new and transformative digital products, services, and solutions.  NPI’s 3 portfolio of products are as follows:  (1) Research Data products, powered by Artificial Intelligence, Machine Learning, Natural Language Processing, Search Engine, and Knowledge Management technologies; (2) Online Training & Learning products, powered by learning management systems and course/content development technologies; and (3) eBooks & eReferences, powered by publishing technologies.

 

The Technology team within NPI is a group of high-performing, talented, forward-thinking, adaptable, innovative, and driven software development engineers, UI / UX designers, solutions architects, product operations engineers, business analysts, project managers, technology vendors, and external providers of professional services.  Functioning within an agile framework, this Technology team supports, facilitates, advises on, and advances the strategic visions and roadmaps for product development and delivery across the NPI product portfolios.  Members of this Technology team collaborate and interact extensively with NPI portfolio and product managers, IT engineering and operations teams within both the ACS Publications and the Society, and Sales & Marketing teams.  This Technology team combines the agility, passion, dynamism, and innovation of a startup software development environment with the strong position, resources, and stability of a well-established, highly respected, and prestigious scientific institution that has broad global presence, customer markets, and impacts.

 

Our tech stack and engineering environment include the following:

 

  • Angular, Java, Python, JavaScript, XQuery, R code, RDF, SPARQL
  • SpringBoot, Node.js
  • Apache Nifi, NoSQL, MarkLogic, Tableau, AWS, Ping Federated Authentication
  • AI / Machine Learning, Natural Language Processing, and Knowledge Management technologies
  • DevOps, CI/CD, Bitbucket, Bamboo, Gradle, Docker, ECR, ECS

 

Position Summary:

 

Reporting to and partnering with the NPI Technology Manager, the Senior IT Product & Platform Operations Engineer position has operations engineering and support responsibilities across the 3 NPI portfolios.  Your primary responsibilities will be product operationalizations, integrations, deployment, and release management for new products launches and new releases within an agile product development environment.  Your role will also have secondary responsibilities providing post-release operations oversight, monitoring, and Level-2 support for in-production products.

 

Partnering and collaborating with technical teams within NPI and across ACS – working with solutions architects, software developers, IT operations and security engineers, infrastructure and platform managers, business analysts/project managers, and external vendors and service providers – you will be analyzing, planning, executing, managing, documenting, advising on, and reporting on all aspects of operationalizing and releasing new products as well as supporting in-production products.  You will be an engaging, forward-looking, and mission-driven participant in practicing agile, customer-focused, and learning-based approaches to product development initiatives that aim to bring new products and new releases to the market in 9 to 12 months cycles.  Moreover, you will not only bring to our team solid and current technical knowledge, technical fluency, and technical experiences in order to facilitate and enable effective relationship management, cross-functional and multidisciplinary collaborations, product deliveries, and technical support for products, but also a passion for and interest in contributing your expertise and skills to transformative and far-reaching scientific and social impacts.

 

Responsibilities:

 

  • Learn and understand NPI’s strategic visions and roadmaps for new products and their future releases as well as the in-production products across NPI’s 3 portfolios.
  • Develop and maintain in-depth knowledge and understanding of the IT infrastructures, enabling technologies, data and contents, development and deployment environment, policies, procedures, and best practices that support and facilitate product development, product delivery, release management, and product operations/support within NPI, the Publications Division, and the Society.
  • Develop and continuously strengthen excellent relationships with technology leaders and colleagues within NPI and across ACS.
  • Partner and collaborate very closely with technology teams across ACS Publications and the Society to coordinate, advise on, and contribute to the implementation, quality assurance, process development and improvement, policy compliance, and any risk mitigations for the following:
    • The required infrastructures and platforms (both on-premise and cloud) for new products;
    • Inter-systems integrations, including content delivery and data management mechanisms across platforms and products;
    • Systems and information security against cybersecurity threats and data privacy violations;
    • Release management and deployment plans for new product launches and for future releases of previously-launched products;
    • Site reliability, business continuity, and disaster recovery;
    • Platform and applications migrations.

 

  • Identify, discern, evaluate, and advise on risks, interdependencies, and any inhibiting obstacles regarding product operationalization, integrations, release management, deployment, and support.
  • Assess, recommend, advocate for, and advise on tools, methods, and best practices that enable and support an agile product development environment, including the maximized leveraging and optimized utilization of existing tools, methods, and best practices within ACS and NPI.
  • Contribute to and advise on testing plans and processes for product launches and future releases.
  • Participate in and contribute to the efforts of other ACS technical and project teams across ACS Publications and the Society, and serve as the NPI representative and advocate for ACS projects and initiatives that impact the technical operations and integration of NPI’s products.
  • Provide systems administration, operational problem-solving, and Level 2 end-user/customer support.
  • Manage the timely and effective assessment, escalations, and resolutions of any product-related technical issues as reported by end-users/customers and business stakeholders and provide adequate and clear follow-ups and communications.
  • Prepare and present audience-specific, clear, and concise communications, plans, schedules, reports, and status updates on a periodic basis.
  • Develop and establish excellent relationships with external technology vendors and service providers.
  • Organize and manage all plans, reports, logs, and documents in exceptionally detail-oriented, clear, well-categorized, and well-organized ways on appropriate sites such as JIRA, Microsoft Teams, Confluence.
  • Participate in and advise on RFI and RFP processes for evaluation and selection of technology products, vendors, and professional services firms.

 

Qualifications:

 

  • Bachelor’s degree in Computer Science, Information Systems, Engineering, or closely related technical discipline is required.  Master’s degree in Computer Science, Information Systems, Engineering, or closely related discipline would be a plus.
  • Minimum of 8 years’ full-time professional experiences in the combined areas of software integrations, operations, deployment, and release management for large-scale, complex, and interrelated IT platforms and products within mid-sized to large organizations, and within an Agile environment. 
  • Knowledge, experiences, and accomplishments in new product development and delivery required. 
  • Deep understanding of new product development cycles and processes related to software development, operationalization, deployment, systems administration, and end-user / customer / operations support.
  • Knowledge of and experience with tools and methods that help achieve the goals and ideals of agile software development frameworks, including skills and experiences with such tools and methods in any combinations of JIRA, Confluence, Scrum, Kanban, Lean, CI / CD, DevOps, Bitbucket, Bamboo, Gradle, Docker, and AWS ECR & ECS.
  • Knowledge of and experiences in IT infrastructures and operations, architectures, data management, information security, data privacy regulations, development and integration of scalable and extensible software solutions, automated software testing and deployment, and cloud-based infrastructure as code, servers, storage, and applications.
  • Knowledge of and prior experiences with any combination of XML, JSON, JATS, Angular, Java, Python, Javascript, XQuery, R code, SpringBoot, Node.js, Apache Nifi, NoSQL, ETL tools, data analytics tools, and AWS cloud architectures and solutions.
  • Knowledge of and hands-on experience with MarkLogic would be a differentiating plus.
  • Knowledge of and prior experience with any combination of Atypon / Literatum products and services, Docebo, Content Controller, and Magento would be helpful, but not required.
  • Prior experiences with or current interests in projects and products in Machine Learning, Natural Language Processing, Search Engines, Knowledge Management, Data Management, and Open Source would be a plus, but not required.
  • Excellent skills in audience-specific communications (written and verbal) and presentation, meeting facilitation, collaboration, adaptability, diplomacy, relationship management, and interactions with senior leadership, business stakeholders, and technology teams.
  • Strong analytical, critical thinking, logical reasoning, advising, influencing, detail-orientation, information-synthesizing, problem-solving, project management, and leadership skills.
  • Background or interest in mission-driven science-focused organizations, startup software development environments, publishing organizations, or nonprofit associations would be a plus.
  • Continuous learning and professional development related to trends, markets, technologies, innovations, and best practices in Information Technology, Software Engineering, Artificial Intelligence, and Project Management, with proven ability to learn and integrate new knowledge quickly and effectively.

 

How to apply:  Please apply through ACS Careers Site.  Your application must include a cover letter, addressing why you are interested in ACS and in this position, how and why your knowledge, experiences, and prior projects would add value to our NPI team and across the Society, and what you envision to be your immediate and long-term impacts in this role.  Without a cover letter, your application will not be considered. 

 

 

This position will be primarily based in the Washington D.C. (or applicable) office. ACS employees work a hybrid work schedule, consisting of working onsite, three days per week. ACS employees are in the office on Tuesday and Wednesday with the third in-office day scheduled in consultation with the manager. While always welcome to work in the office, employees may work the other two days of the week from a location of their choice. New employees are immediately eligible for this hybrid work arrangement. ACS offers relocation assistance, if applicable.

 

 

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