Sr. Platform Operations Manager, Digital Delivery, ACS Publications

Date: Nov 10, 2022

Location: Washington, DC, US, 20036

Company: American Chemical Society

The Publications Division of the American Chemical Society provides the worldwide scientific community with a comprehensive collection of the most-cited, peer-reviewed journals in the chemical and related sciences. ACS Publications publishes more than 70 journals and a book series via its award-winning web-based platform.


The Sr. Platform Operations Manager - Digital Delivery is responsible for daily operations and product development on, the content delivery platform for the ACS Publications, which houses 70+ scholarly journals, 1+ million journal articles, books, news and other content for the scholarly chemistry community. This position:


  • Manages new website development to meet the needs of Marketing, Editorial and Product Development teams.
  • Oversees a team of Web Developers who are responsible for the daily maintenance and upkeep of the navigation and marketing content of the digital delivery platform.
  • Works closely with UI/UX and Analytics functions of the Digital Strategy team to define requirements for projects.
  • Is the in-house expert on the capabilities and configuration options of the content management system which runs the digital delivery platform (Literatum).
  • Coordinates tier 2 support for internal and external platform users.


This role requires a high level of coordination with key contacts and departments throughout the society, and with external vendors. Platform development and operations activities warrant proactive communication and partnership with the platform’s internal stakeholders. These include all of Sales & Marketing, Content Production, Editorial Development, Editorial Office Operations, Technical Operations, IT, Product and Project Management, Customer Support, Chemical & Engineering News, the ACS Membership Division, the ACS Communications team and colleagues at CAS SciFinder.


Specific accountabilities include but are not limited to the following:


  • Manages a team of four Web Developer Associates who design, develop, test and deploy small to medium enhancements to the platform.  The team also provides troubleshooting for operational issues.
  • Provides leadership, administrative oversight and guidance for the team, including personal development coaching and performance feedback.
  • Maintains a queue of maintenance and change requests for the platform. 
  • Facilitates requirements definition and project planning for the team.  Oversees delivery of the team’s projects, including transition to operations.
  • Participates in the development of prototypes or other models to assess proposed products and system changes.
  • Maintains a deep understanding of platform capabilities and acts as a liaison to product development teams during project initiation.
  • Maintains a familiarity with the current state of ACS’ business architecture including capabilities, organizational structure, and high-level supporting technology.
  • Maintains contact with teams across ACS Publications to support their timely operations.
  • Communicates system/service interruptions and provides timely updates to keep stakeholders informed.
  • Creates and maintains a document repository to facilitate platform configuration and support activities.
  • Acts as a central point of contact and owner within the Digital Strategy team for launching new journals & publications.


Position Requirements:

  • BA or BS, with emphasis in information systems, web design and/or development, library science.
  • 10+ years of experience in an online content development environment.
  • 5+ years of management experience.
  • Project management experience.
  • Experience in library or publishing environment preferred.
  • Experience with Atlassian tools (specifically Jira and Confluence), and ServiceNow is a plus.
  • Strong understanding of best practices in user interface design.
  • Strong understanding of information architecture and content management principles.
  • Ability to translate business goals into functional requirements for technical teams.
  • A technical/problem solving mind-set. 
  • Strong working knowledge of standards, programing languages and formats including HTML, JavaScript, CSS, XML, JSON and WCAG.
  • Excellent written and oral communication skills.
  • Able to manage multiple time-sensitive projects simultaneously.


Position Summary

This position will be primarily based in the Washington D.C. (or applicable) office. ACS employees work a hybrid work schedule, consisting of working onsite, three days per week. ACS employees are in the office on Tuesday and Wednesday with the third in-office day scheduled in consultation with the manager. While always welcome to work in the office, employees may work the other two days of the week from a location of their choice. New employees are immediately eligible for this hybrid work arrangement. ACS offers relocation assistance, if applicable.




Nearest Major Market: Washington DC

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